Passport Frequently Asked Questions

Ski NH 4th & 5th Grade Passport Frequently Asked Questions:

What is the 4th & 5th Grade Passport?
It is a junior ticket program hosted on the WinterKids App (this will need to be downloaded to the parent or guardian's phone to access the offers) that gives kids one ticket for each of Ski New Hampshire's 30 member ski areas. This program is only available for students in the 4th and 5th grades but it doesn't matter where they reside.

Help! I made a mistake with my information on the application.
Please contact Ski NH staff at passports@skinh.com and let us know what error was made. Please allow us 24 hours to reply to your email.

I didn’t receive my welcome email.
First, please check your spam or junk folder. The emails come from skinhpassport@winterkids.org. You can mark the email as ‘important,’ ‘star,’ or ‘VIP’ so you will receive emails from that address in the future.

How do I log into the Ski NH Passport App?
After downloading the WinterKids App, select "SkiNH Passport” for New Hampshire. You can click the ‘sign in’ tab on the top right of the App, or you can click any offer and click the "sign in to continue" tab. Enter the email and password you used for your application.

I forgot my password, how can I reset it?
Just click this link enter your account email and you will be sent a link to create your new memorable password.

How do I redeem an offer in the App?
Check out the second video tutorial on the Passport page for step-by-step instructions.

I redeemed an offer in error.
Please contact a Ski NH staff member during office hours (M-F 9 am-4 pm) at 603-745-9396 x 201 or at passports@skinh.com. Provide the name of the child, the name of the offer, and the date redeemed. Messages are checked frequently, so please leave one!

What if I redeemed an offer too early and the barcode disappeared?
Can't see the barcode anymore? Sometimes parents go too far in the Ski NH/ WinterKids Passport App and accidentally redeem their child's offer before they can get it scanned at the ticket window. No problem! Just return to the area's offer, near the bottom select the "tap here to view confirmation". The barcode will be visible there for 24 hours after redemption.

What mountains allow you to make a reservation for this in advance? The areas that allow for this are Bretton Woods, Gunstock Mountain Resort, Loon Mountain Resort, and Pats Peak Follow the "redeem an offer in advance" option as shown in the 3rd video on the Passport page to obtain your voucher number for the correct day. 

We have two eligible kids. How do I include them both in our Ski NH Passport account?
When you sign up initially, there is a dropdown bar to add and pay for a second child. If you neglected to do this, please contact a Ski NH staff member at passports@skinh.com. We can add the child and take credit card information over the phone.

What if my 6th-grader wanted to get a passport last year but couldn't?
While we understand and appreciate your desire to get your kids out skiing and or riding, it remains that only current 4th & 5th Graders are eligible for the Passport. We apologize for any inconvenience this policy has caused.

Which ski areas are on the 4th & 5th Grade Passport? The Passport includes one ticket to each of these 30 Ski New Hampshire members:

ALPINE:

• Abenaki Ski Area
• Attitash Mountain 
• Bretton Woods 
• Cannon Mountain
• Cranmore Mountain Resort
• Crotched Mountain
• Dartmouth Skiway
• Gunstock Mountain Resort
• King Pine
• Loon Mountain Resort
• McIntyre Ski Area
• Mount Sunapee
• Pats Peak
• Ragged Mountain Resort
• Waterville Valley Resort
• Whaleback Mountain
• Wildcat Mountain

CROSS-COUNTRY

• Bear Notch Ski Touring Center
• Bretton Woods Nordic Center
• Eastman Cross Country
• Franconia Village XC Ski Center
• Great Glen Trails
• Gunstock Outdoor Center
• Jackson Ski Touring Foundation
• Loon Mountain Resort XC
• Mt. Washington Valley Ski Touring & Snowshoe Foundation
• Nordic Skier Wolfeboro XC
• Purity Spring Resort XC & Snowshoe Reserve
• Waterville Valley Adventure Center
  
  

Can I use the offer at any ski areas of my choice?
No, there is one specific offer for each of the 30+ ski areas in the Passport.

How much does the passport cost?
$59 

Are there additional offers with the passport?
No.

Are passports available for out-of-state students?
Yes, so long as the students are in the 4th or 5th grade.

What constitutes proof of grade?
We accept the following: a report card, a progress report, a letter from the school stating your child is currently enrolled in the 4th or 5th grade, or a screenshot of your school account log-in with your child's current grade level. Any verification submitted to Ski NH must have this year's date on it in order to be considered. Valid screenshots can include the date on your monitor if your online system does not show the date. If your child is homeschooled and does not have this type of verification, please reach out to Passports@SkiNH.com.

How do I submit proof of grade?
Take a photo, scan, or screenshot of your child's proof of grade as outlined above and upload it to the application. 

How long does it take to receive my passport after I have made a purchase?
We should be able to process passport orders within 2-3 business days after receiving your proof of grade document. However, this may be delayed when they first go on sale due to a high volume of orders.

If this does not answer your passport question, please give us a call at 603-745-9396 or email us at Passports@SkiNH.com. Our office hours are Monday through Friday from 9am to 4pm, but we will do our best to assist you as soon as possible.